Return Policy

Refund or Returning/Exchanging

We will issue a refund for the most recent subscription charge if:

1. The refund request is made within 5 days of the charge.
2. You have not used any order credits to fulfill orders.

3.      Refunds will be issued back to the original payment method only.

Shipped Orders

Order Delays:

If an order lacks tracking information, is in transit, is pending, or has expired beyond 60 days from the original shipping date (45 days for U.S. orders), we will offer a refund or resend the product at our expense. Exceptions apply to certain shipping methods and destinations.

Delivered Orders:

Securetravelglow will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.

Damaged Products:

A full refund or replacement is provided for items that arrive damaged within 30 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to securetravelglow@yahoo.com for approval before a refund is issued.

Incorrect or Missing Products:

A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to securetravelglow@yahoo.com for approval before a refund is issued.